Privacy Policy
Who we are
Fortivus Cares ("we," "us," or "our") is a care navigation platform operated by Tall Pine Land Investments, LLC, doing business as Fortivus Cares. This Privacy Policy describes how we collect, use, and protect information when you use our website and platform at fortivuscares.com.
Information we collect
We collect information you provide directly to us, including:
- Contact information — name, email address, and any other details you provide when joining the waitlist or contacting us
- Account information — when you create an account, including login credentials
- Care-related information — documents, notes, and details you upload or enter about your family's caregiving situation
- Communications — messages you send us, survey responses, or feedback you provide
We also collect certain information automatically when you use our service, including device information, IP address, browser type, pages visited, and usage patterns. We use this information to improve the platform and understand how it's being used.
How we use your information
We use the information we collect to:
- Provide, maintain, and improve the Fortivus Cares platform
- Personalize Sage's guidance based on your specific family situation
- Send you product updates, waitlist communications, and information you've requested
- Respond to your questions and provide support
- Monitor and analyze usage patterns to improve our service
- Comply with legal obligations
How we protect your information
We take the security of your information seriously. Fortivus Cares is built on HIPAA-compliant infrastructure. We use industry-standard encryption for data in transit and at rest. Access to personal information within our organization is limited to personnel who need it to provide the service.
No system is completely secure, and we cannot guarantee the absolute security of your information. We encourage you to use a strong, unique password and to contact us immediately if you believe your account has been compromised.
Data retention
We retain your information for as long as your account is active or as needed to provide our service. If you close your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it for legal or compliance purposes.
Your rights
You have the right to access, correct, or delete the personal information we hold about you. You may also request that we restrict our processing of your information or object to certain uses. To exercise these rights, contact us at the address below.
Cookies
We use cookies and similar tracking technologies to operate and improve our platform. You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the platform.
Children's privacy
Fortivus Cares is not directed at children under the age of 18. We do not knowingly collect personal information from anyone under 18. If you believe we have inadvertently collected such information, please contact us immediately.
Changes to this policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or through a notice on our platform. Your continued use of the service after changes take effect constitutes acceptance of the updated policy.